Can I customize my jewelry?

Of course! We specialize in creating custom jewelry that perfectly matches your style and vision. Whether you have a specific design in mind or need expert guidance to craft the perfect piece, our team is here to bring your ideas to life. Simply contact us at support@thejewello.com or fill out our custom design form [HERE] to get started. Please note that custom orders are uniquely made just for you and are non-refundable, except in cases of defects. If your item arrives with any issues, we are committed to remaking it to ensure your complete satisfaction.

What metals do you use in your jewelry?

We offer our jewelry in 925 sterling silver, gold (10K, 14K, 18K in yellow, white, and rose), and platinum (950). Each piece is hallmarked for authenticity and durability.

Do you accept returns, exchanges and cancellations?

Returns - We offer a 30-day return policy. Customers need to request a return within 30 days after delivery. Custom and personalized orders are not eligible for return or exchange. customers are responsible for covering the return shipping costs. When returning an item, please ensure that it is shipped with all the original documents and packaging as received.

Exchanges - We do not accept exchange for wrong ring sizes or to change ring size.

Cancellations - If you change your mind about an order, please message us within 48 hours of placing the order.

Do you offer a warranty?

Yes, we offer a 6-month warranty on all of our products, covering any defects in materials or workmanship. If your item has a defect or breaks within 6 months of purchase, please contact us and we will repair or replace the item.

What if my item is damaged or defective?

If you receive an item that is damaged or defective, please contact us within 2 days of receiving the item and we will arrange for a replacement or refund.